Field Service Engineer

Our mission is to provide the highest quality service and equipment in the medical imaging industry.

Our offering is built on four key strengths: Leadership, Stability, Training, and Unparalleled customer service.

CompRay has a long history of servicing customers ranging in size from large hospitals groups to the smallest private practice. Our customers are our highest priority.

For more than 40 years, CompRay has grown from an Arizona-centric medical imaging equipment service and sales organization to a multi-state, multi-office company with field service engineers and account managers servicing Arizona, New Mexico, Nevada, Colorado, Wyoming and west Texas.

Comp-Ray was acquired by Christie Innomed in 2022.

> Summary

Under the responsibility of the Regional Service Manager, you will be responsible for the repair, maintenance, calibration and installation of medical imaging diagnostic systems to ensure exceptional operation and support for our customers.

> Key responsibilities

• Participate in the installation and calibration of new equipment installed in hospitals and clinics;
• Support the policies, procedures and practices of Christie Innomed;
• Provides field service for commissioning, inspections, troubleshooting, repairs, proactively resolves issues, and performs preventive maintenance of diagnostic imaging equipment. ;
• Maintenance of diagnostic imaging equipment;
• Meet the expectations of customers in terms of quality of service and communication;
• Complete documentation related to products, test reports, service records, etc;
• Travel to hospitals and clinics to carry out planned and unplanned service activities related to analog and digital radiography systems, mammography systems and computer-assisted radiology systems;
• Effectively manage time and assigned projects;
• Participate in a rotating on-call schedule to respond to customers outside of business hours.

> Qualifications and experience

• College diploma in electronics, computer science or electromechanics, or in another relevant field of study;
• At least 2 years of experience in the maintenance of diagnostic imaging equipment, preferably in a hospital / medical setting;
• In addition, the incumbent will have specific skills in terms of modality, including Radiographic, Radiographic / Fluoroscopic, Mammography, knowledge of PACS terms, SIR, DICOM an asset;
• Strong mechanical or electromechanical skills;
• Able to lift and move equipment weighing up to 40 pounds;
• Good working knowledge of computer systems, Windows operating system and networks would be an asset.

> Additional requirements

• Excellent oral and written communication skills;
• To have satisfaction and customer loyalty at heart;
• Expertise in analysis and problem solving;
• Excellent organizational skills and attention to detail;
• Know how to manage stress and adapt to different clients;
• Take initiative, act with confidence and work under one’s own direction.

If you are interested in this challenging position, please forward your résumé to: HumanResources@christieinnomed.com

Each application will be considered. Please note, only those selected to be interviewed will be contacted.

Christie Innomed develops, distributes, integrates and supports innovative products and solutions that improve the performance of Canadian healthcare institutions in the areas of medical imaging and information management solutions.

We are committed to integration and equal opportunity. Accomodation is available to all applicants upon request throughout our recruitment process. Please contact HR department at ressourceshumaines@christieinnomed.com if you require accomodation. We will work with all applicants to accommodate their accessibility needs.

*The use of the masculine to refer to individuals serves no purpose other than to lighten the text.